SUMMARY

A programmatic position providing career-planning services to CareerSource Research Coast (CSRC) career seekers. The primary emphasis will be on tailoring CSRC career services and other community resources to each career seeker based on their individual needs. The Career Planner I will maintain a participant caseload and work with the participants through successful placement in self-sufficient employment with job retention tracked for at least one year.

PRIMARY PROGRAM RESPONSIBILITIES

1. Conduct initial assessments to determine career seekers’ job readiness and the career services, support, and/or training needed.
2. Maintain updated information about area resources. Disseminate information to career seekers, as appropriate. Based on initial assessment results, provide referrals for career seekers to other partner and community-based organizations to assist with barrier elimination in order to gain self- sufficient employment.
3. Listens and exercises good judgment in directing clients and customers access to services.
4. Provide an overview of the area labor market information (LMI), relevant CareerSource Research Coast (CSRC) programs, services, and resources to include information regarding eligibility requirements and program expectations. This may be provided one-on-one to career seekers in the resource room or in a group setting, as requested by the Center Manager.
5. Assist career seekers who need additional program services and/or who are deemed job-ready, to include assistance in resume preparation, job search assistance, skills testing, etc.
6. Document all interactions with career seekers by entering proper service codes and case notes in the Employ Florida management information system in a timely and correct manner.
7. Perform intake (pre-screening) and review assessment data of participants to determine appropriateness for the Workforce Innovation and Opportunity Act (WIOA) Program.
8. Follows CSRC procedures and guidelines when determining the need, suitability for training, and enrolling participants who are appropriate for On-the-Job Training (OJT), Internship, Occupational Skills Training, or Employed Worker Training (EWT) in accordance with program requirements.
9. Follows CSRC procedures and guidelines when enrolling participants in WIOA for basic or individualized services in accordance with the identified needs of the participant, which lead to self- sufficient employment.
10. Using information obtained during orientation, intake, assessments, workshop,s and one-on-one meetings, discuss with the participant their strengths, barriers, and assessment scores. With the participant, determine the best and most appropriate course of action and services, developing an Individual Employment Plan to guide the participant toward career goals.
11. Issue Individual Training Accounts (ITAs) to participants and enter them into the Gazelle tracking system, monitor attendance and grades, and ensure documentation is maintained in the file.
12. Complete all required data entry correctly and timely into the tracking systems, including Employ Florida and Gazelle.
13. Provide guidance and counseling to the participant and serve as a mentor.
14. Conduct monthly (at a minimum) contacts with participants and document in Employ Florida.
15. Track participant enrollment goals to ensure compliance with established goals.
16. Track participant activity projected end dates to avoid management information system closures.
17. Track performance outcomes for participants.
18. Conduct follow-up services on participants who exit from the program due to employment.
19. Participate in continued training to remain knowledgeable in all areas of policy, procedures, and regulations.
20. Conduct participant file monitoring utilizing the Florida Commerce (FC) WIOA Program Monitoring tool to ensure that all appropriate and required data is maintained in the file.
21. Scan participant files into CSRC’s electronic filing system on a continuous basis as new participants are enrolled, and scan ongoing documentation into the existing participant files.
22. May conduct orientation and other workshops.
23. Assist or develop outcome measures to evaluate achievement for participant’s goals.
24. Participate in networking events, job fairs, and workshops introducing CSRC programs and services.
25. Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Principles of case management
2. Ability to set goals and objectives related to the development of career and employmentplans.
3. Knowledge of assessment tools and resources
4. Excellent verbal and written communication skills, demonstrated customer service skills.
5. Sensitivity to individuals who may be experiencing stress.
6. Proficient in Microsoft Office specifically, Word, Excel, and Internet usage.
7. Knowledge of community partners and other community resources.
8. Organizational and time management skills.
9. Knowledge of CSRC programs and database systems – Employ Florida.
10. Knowledge of local training providers, CSRC partners, and programs.
11. Knowledge of the local labor market.
12. Vocational counseling experience preferred.
13. Required to obtain Workforce Development Professional-Tier 1 certification within the first 6 months of employment, if not already certified.

EDUCATION AND EXPERIENCE

1. Bachelor’s Degree preferably in Counseling, Human Services or a related field, and a minimum of one

(1) year case management experience preferred OR

2. Associate’s Degree in Counseling, Human Services, or a related field and three (3) years related experience preferred OR
3. Five (5) years’ equivalent combination of related experience and/or education preferred.

ADA REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to reach with hands and arms; balance, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

ENVIRONMENTAL FACTORS

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a fast-paced office environment with high public contact and extensive phone and computer usage. This role routinely uses standard office equipment such as phones, computers, photocopier, filing cabinets, and fax machines. While performing the duties of this job, the employee is usually not exposed to weather conditions. Position may require extended hours, including evenings and weekends. The noise level in the work environment is usually moderate.

TRAVEL REQUIREMENTS

Generally, travel requirements are less than 25%. Travel to multiple worksites and occasional out-of-town travel to attend standard trainings that may be local, in-state or out of state. Must have reliable transportation, a valid driver’s license, auto insurance, and be insurable under the CSRC policy.

ACKNOWLEDGEMENT

NOTE: The above statements are intended to describe the general nature of work performed by the Career Planner I. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position.

CareerSource Research Coast reserves the right to require that other tasks be performed when warranted (for example: by emergencies, changes in personnel, or workload, corporate reorganization, or technical development).

Employee recognizes that, all be it highly rewarding, position is a fast-paced, ever-changing and moderately stressful.

This job description is subject to change/revision at any time without prior notification.