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SUMMARY

A position whose primary responsibility is to build and manage relationships with businesses inside an assigned territory/industry to develop opportunities that will result in long-term career opportunities for area job seekers and sustained economic vitality for those employers, by determining the needs and appropriate service delivery methods.

PRIMARY RESPONSIBILITIES

1. Promotes CareerSource Research Coast (CSRC) programs and services in a designated geographic area to increase customer and community awareness, including but not limited to attending chamber of commerce meetings, economic development functions, civic and community clubs and groups, etc., as assigned. Builds and maintains a collaborative relationship with employers, community and educational partners, stakeholders, and professional trade organizations.
2. Identifies workforce needs and challenges in the assigned territory and effectively communicates information with the Business Services Team and appropriate program staff.
3. Consults with potential and existing customers regarding needs/issues and develops solutions, including referrals to other programs or resources.
4. Initiates and maintains ongoing personal contacts with various business and industry representatives and job placement/training agencies to promote programs for career seeker placement.
5. Conducts case conferences with referred job-ready job seekers to better understand their skills, experience, and goals in order to connect them to, or develop suitable job and training opportunities.Conducts customer/employer visits in conjunction with other program staff as needed.
6. Continuously expands knowledge of the CSRC’s target industries to communicate with employers and partners within the assigned territory effectively.
7. Identifies industry employers for CSRC’s work-based training opportunities.
8. Develops and executes OJT Agreements in collaboration with the Director of Programs, Career Planners, and Recruiters.
9. Serves as the lead in planning onsite and offsite hiring events in the assigned territory, in collaboration with Career Center Managers and Recruiters.
10. Schedules, coordinates, and participates in employer-focused events designed to bring awareness to resources available to businesses at or in collaboration with CSRC and other partner agencies.
11. Collects success stories and testimonials to assist CSRC in promoting services.
12. Accurately and timely records all relevant data in appropriate management information systems (i.e. Employ Florida).
13. Ensures that programmatic performance goals and objectives are accomplished within prescribed time frames and parameters.
14. Prepares and analyzes monthly and quarterly reports, as required.
15. Maintains up-to-date knowledge of effective workforce development strategies by continuously participating in webinars, conference calls, and training. Remains knowledgeable in all industry and labor market trends in the assigned territory/industry.
16. Performs other duties as assigned.

RAPID RESPONSE COORDINATOR RESPONSIBILITIES

1. Connects with businesses in the assigned territory to identify potential Rapid Response events, gather data and analysis, and help anticipate, prepare for, and manage economic transitions such as natural disaster, financial hardship, or closure.
2. Delivers solutions to address the needs of businesses in transition, provided across the business lifecycle (expansion and contraction), including comprehensive business engagement and layoff aversion strategies and activities designed to prevent or minimize the duration of unemployment.
3. Serves as the lead on Rapid Response events in the assigned territory to convene, broker, and facilitate the connections, networks, and partners to ensure the ability to assist dislocated workers and their families, such as home heating assistance, legal aid, and financial advice, etc.
4. Assists employers with managing reductions in force, which may include early identification of firms at risk of layoffs, assessing the needs of and options for at-risk businesses, and delivering services to address these needs.
5. Connects business to state Short-Time Compensation or other programs designed to prevent layoffs or quickly reemploy dislocated workers, employer loan programs for employee skill upgrading, and other federal, state, and local resources necessary to address various business needs.

REGISTERED APPRENTICESHIP NAVIGATOR RESPONSIBILITIES

1. Educates and engages employers to promote apprenticeships as a work-based solution and builds and maintains customer relationships via regularly established follow-up visits.
2. Assists with the development of new RAPs and Pre-Apprenticeship Programs.
3. Facilitates and supports strategic partnership activities with industry, civic organizations, and other stakeholders by facilitating meetings and preparing presentations to promote services, exchange ideas, and accomplish objectives to expand apprenticeship and pre-apprenticeship opportunities.
4. Maintains and keeps knowledge current on all existing RAPs in the Local Workforce Development Area (LWDA).
5. Participates in all apprenticeship training and technical assistance meetings offered by CareerSource Florida and/or Florida Commerce.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Demonstrated proficiency in selling goods or services either through cold-calling or scheduled meetings.
2. Extensive relationship management experience with customer/employer/public contact.
3. Experience working in a workforce development/staffing/recruitment environment is a plus.
4. Excellent communication and presentation skills, both one-on-one and in a group setting skills.
5. Skilled in extensive computer usage, data entry, and proficiency in MS Office.
6. Outstanding customer service and interpersonal skills.
7. Excellent organizational and time management skills.
8. Knowledge of the business community.
9. Knowledge of Employ Florida and local labor market information a plus.
10. Must be Workforce Development Professional –Tier 1 certified within the first 6 months of employment.

 EDUCATION & EXPERIENCE REQUIREMENTS

1. Minimum of two (2) years of extensive sales and relationship management experience, AND
2. Bachelor’s degree in a related field (business administration, marketing, organizational development) or,
3. Five (5) years’ equivalent combination of related experience and/or education.

 ADA REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to reach with hands and arms; balance, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

ENVIRONMENTAL FACTORS

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a fast-paced office environment with extensive phone and computer usage. This role routinely uses standard office equipment such as phones, computers, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is usually not exposed to weather conditions. Position may require extended hours, including evenings and weekends. The noise level in the work environment is usually moderate.

TRAVEL REQUIREMENTS

Generally, travel requirements of more than 50%. Travel to multiple worksites and occasional out-of-town travel to attend standard trainings, meetings, and or events that may be local, in-state or out of state. Must have own vehicle, a valid driver’s license, own auto insurance, and be insurable under CSRC policy.